Frequently Asked Questions (FAQs)

Creating an account is quick and easy. Simply click ‘Sign-Up’ in the top right corner of the website and complete the sign-up form with your details. Once submitted, you’ll receive a verification email to the email address you provided. Follow the instructions in the email to verify your account

New accounts are typically reviewed and approved within 30 minutes by our team. Once your account has been verified and approved, you’ll be able to register for auctions and start bidding online

Yes, creating an account is free using our online secure platform

An account is required to bid both online and onsite. Once your account has been approved, you can place both live and prebids on items in your chosen auctions. If attending an auction in person, you’ll also need an approved account to retrieve a bidder number and book

You can watch and view auctions as a guest without an account, but a valid approved account is required to place bids

Yes. Once your account has been approved, you can register for an auction online by reading and agreeing to the auction’s terms and conditions.

Registration requirements can be viewed here : Registration requirements

Yes. If you plan to bid onsite , you can register from two days before the auction up to and including auction day. Once registered, you’ll receive a bidder book, which can be used to place bids in the auditorium and pre-bids using our onsite auction kiosks.

For onsite registration, all new buyers must complete a registration form and provide:

-          Photographic Identification – At least one form of ID (e.g., Driver’s License, Passport, or National ID Card).

-          Letter of Authorisation – A letter from the Company Director on official letterhead if bidding on behalf of a company.

-          Company VAT Number – If applicable.

For online registration, these documents are not normally required during account creation. Once your account has been created and approved, you can register for auctions online by agreeing to the auction’s terms and conditions. Additional information or documentation may be requested where necessary

Auction registration typically takes just a few minutes. Simply log in to your account, select ‘Register to bid’, choose your auction, and read and agree to the auction’s terms and conditions before submitting your registration.

These can be viewed here: Terms and Conditions

If your account has not yet been approved, there may be an outstanding requirement that needs to be completed before approval can be granted. This could include payment confirmation, supporting documentation, or other account checks.

Please contact our administration team if you require further assistance on 028 82898262

If you have not received your activation email, please first check your junk or spam folder. If you still cannot locate the email, contact our support team at internet@euroauctions.com or call 02882 897 100 for assistance

Yes. You may have both a personal and a business account however, each account must be registered with a unique email address, phone number and address. If you attempt to create a second account using details that are already associated with an existing account, your request not be successful

Once your account has been created, you can update your details through the ‘My Profile’ section within ‘My Account’. Please note that usernames and company names cannot be changed once an account has been created.

If you need to update your email address, please contact internet@euroauctions.com for assistance.

If you are experiencing issues updating your information, please contact our team and we will be happy to help

To update your email address, please contact internet@euroauctions.com from your current email address. In your request, include your current email address, new email address, home address, and the phone number associated with your account

To change your password, select the ‘Forgot Password’ link on the sign in page. You’ll be prompted to enter the email address associated with your account. A password reset email will then be sent to the primary email address registered on your account, allowing you to create a new password

If you have forgotten your password, select the ‘Forgot Password’ link on the sign in page. You’ll be prompted to enter the email address associated with your account. A password reset email will then be sent to the primary email address registered on your account, allowing you to create a new password

Your account may be locked after five unsuccessful login attempts. If you receive the message ‘Member Locked Out’ please contact internet@euroauctions.com or call 02882 897 100, and a member of our team will assist you in regaining access to your account

Your username is separate from your email address. If you have forgotten your username, select the ‘Forgot Password’ link on the sign in page and enter the email address associated with your account. When you receive the password reset email, your username will be displayed in brackets beside your name on the first line

Please ensure you enter your username exactly as shown, including any capital letters, spaces, or punctuation. If you are still unable to access your account, please contact internet@euroauctions.com for assistance

If you have forgotten both your username and password, select the ‘Forgot Password’ link on the sign in page and enter the email address associated with your account

A password reset email will be sent to your registered email address, allowing you to create a new password. The email will also contain a reminder of your username, which will be displayed in brackets beside your name on the first line

If you are still unable to access your account, please contact internet@euroauctions.com for assistance

If you no longer wish to use your account, we can deactivate it on your behalf. To request account deactivation, please send an email confirming your request along with the account details associated with your profile.

We are committed to providing the best possible service and welcome any feedback you may wish to share regarding your decision to deactivate your account

Unfortunately, usernames cannot be changed once an account has been created. While other account details such as your address and phone number can be updated , your username will remain the same for the lifetime of the account

If you require a reminder of your username, please select the ‘Forgot my password’ link on the sign in page or contact internet@euroauctions.com for assistance

Yes. You can sign in without a password by selecting the ‘Sign in without a password’ option on the sign in page

You’ll be asked to enter the email address associated with your account. A verification code will then be sent to your registered email address, which can be used to securely sign in to your account

If you are experiencing issues creating an account, please ensure that all information has been entered correctly. Your home address should be a valid address that can be recognised by Google Maps, and your phone number should contain the correct number of digits

If the issue persists or you receive an error message during the registration process, please contact internet@euroauctions.com and include details of the error so our team can assist you

If you receive a ‘Sign in Failed’ message, please ensure you are entering the correct username and password associated with your account.

If you are unsure of either of these details, select the ‘Forgot Password’ link on the sign in page. This will allow you to reset your password and will also provide a reminder of your username, which will be displayed in brackets beside your name within the password reset email

If you continue to experience issues signing in , please contact internet@euroauctions.com for assistance

All upcoming auctions are listed on the homepage of our website.

You can also view them by selecting ‘Auctions’ from the main menu or by clicking the Euro Auctions logo, which will take you to a list of upcoming auctions from Euro Auctions, Yoder & Frey, and United Auctions across our global network

To view an auction catalogue, find the auction you are interested in from the homepage and click ‘View All Items’. This will take you to the catalogue, where you can browse and filter lots, view item details, and place pre-bids before the auction begins. 

Alternatively, you can visit euroauctionslive.com to view any auction catalogues and participate in bidding

Yes. All our catalogues are free for everyone to browse and view online

If you attend an auction onsite and are approved to bid, you will be provided with a bidder book containing the auction catalogue and your bidder details

To search for items, select the auction you wish to view and click ‘View All Items’ to open the catalogue 

Within the catalogue, you can use a range of filters to help find specific equipment, including auction ring, lot number, serial number, year of manufacture, usage, category, subcategory, manufacturer, and model 

You can also use the search bar at the top of the website to search for equipment. Simply enter a keyword and matching items from across our catalogues will be displayed

The Order of Sale is a guide showing the sequence in which lots are expected to be sold on auction day. It groups lot numbers by category and ring, helping you identify when your desired lots are likely to be sold.

The order of sale is typically published on the website 2-3 days before the auction. 

Please note that the Order of Sale does not include specific selling times. As auctions can run at different speeds throughout the day, it is not possible to guarantee when a particular lot will be sold

Each lot listing displays the auction day and ring in which it is scheduled to sell.

When viewing an item, you will see information such as ‘Day 1 – Ring 1’, indicating that the lot is scheduled to sell in ring 1 on the first day of the auction 

Some auction sites operate multiple rings over several days, with up to three rings running simultaneously. For this reason, it is important to check the day, and ring assigned to your desired lots to ensure you do not miss them

Auction start times vary depending on the sale and location. The auction start date and time will be displayed on the auction listing, along with the applicable time zone.

You can find upcoming auction dates and start times on the homepage of the website, where key auction information is displayed for each site

To view auction results, sign in to your account and select ‘Past Results’ from the top menu.

From here, you can search and filter results by auction, location, sale period, category, manufacturer, model , and other criteria to help you find the items you are interested in

Auction results are typically published approximately five weeks after the auction has concluded

Yes, past auction results are available online however, you must have a registered account and be signed in to access this information

If you do not already have an account, you can create on free of charge through our website

All auction selling prices can be viewed through our past results section

Sign in to your account and select past results from the top menu. You can then search for an item using filters such as location , category, manufacturer, model , year or lot number 

Please note that auction results are typically published around 5 weeks after the auction and a registered account is required to view them

Yes. Customers are welcome and advised to inspect items onsite once the auction yard opens for viewing, which is typically 2-3 days before the auction

Before entering the yard, all visitors must comply with the sites health and safety requirements and follow any instructions provided by staff.

For selected locations, including Leeds, Dromore, Dormagen and Zaragoza, inspections can also be booked online in advance. Click here for information

The location of each auction is displayed on the homepage alongside the auction listing. Under the auction title, you will see the auction location shown in smaller text

Euro Auctions operates 19 permanent auction sites worldwide, with auctions regularly held at these locations. We also conduct offsite auctions, which can take place at various locations around the world. Read more on offsite auctions

The duration of an auction varies by location. Some auction sites operate single-day auctions, while others may run for two or three days

The number of auction days will be displayed on the website, with headings such as Day1, Day2, Day3 along with the corresponding lot numbers being sold on each day

For the most accurate information, we recommend checking the Order of Sale closer to the auction date, as it will confirm the number of days, rings, and lot categories scheduled for that auction 

Auction start times rarely change, however, if any changes are made, they will be communicated on the website and where applicable to registered bidders

We recommend checking the website in the days leading up to the auction to ensure you have the latest information regarding auction dates, times, and any important updates

If you enter the auction before it begins, a countdown timer will be visible within the bidding application, allowing you to see exactly when the auction is due to start and whether any changes have been made to the scheduled start time

There are no guaranteed selling times for any lots. While we can provide estimates, actual selling times may vary depending on the pace of the auction and any operational delays on the day

The Order of Sale is the most reliable guide available. It lists categories and their corresponding lot numbers in selling order, allowing you to see approximately when your desired lot is due to be selling

To avoid missing your lot, we recommend joining the auction before the category is due to sell and monitor the auction as it progresses. You may also wish to place a prebid in advance if you are unable to watch the auction live

The local currency of the auction locations will be the primary currency of the sale.

Once bidding begins, the current bid and asking price will clearly display the currency being used. On Dromore and Leeds sites, you can also change your preferred display currency at the bottom of the bidder application to Euro or Sterling.

Please note that all bids are submitted and invoiced in the auction locations primary currency

A Virtual Ring is an onsite bidding area that allows you to watch and bid on the auction taking place elsewhere in the auction site, without having to follow the physical sale around the yard. Virtual Rings are most commonly used for Ring 2 or Ring 3, where lots are typically sold from our auction truck.

A large LED screen displays live images of the current lot, together with the lot number, current bid and asking price. If you wish to place a bid, simply signal to the designated Euro Auctions staff member who will relay your bid directly to the auctioneer. This allows you to bid just as if you were standing at the auction ring.

Simply indicate to the Euro Auctions staff member that you wish to bid. They will relay your bid directly to the auctioneer using a dedicated microphone, allowing you to bid just as if you were standing at the auction ring

Yes. Bids placed through the virtual ring are treated exactly the same as bids made directly in the auction ring.

If your bid is successful, the lot will be sold to you and you will show your bidder book , which will be relayed to the auctioneer. After auction, you will be sent an invoice confirming the lots you successfully won

No. Virtual Rings are currently only available at selected Euro Auctions locations. Where available, signage onsite will direct customers to the Virtual Ring.

Registering for an auction is quick and easy. Simply log in to your account, select ‘Register to Bid’, and choose the auction(s) you wish to participate in.

Once your registration has been approved, you will be assigned a bidder number.

Receiving a bidder number confirms that you are successfully registered for that auction

Yes. You must register for each auction you wish to bid in. You can register for multiple auctions at the same time or register individually as required.

Each auction registration is assigned its own unique bidder number, which can only be used for that specific auction

If you are a first-time buyer, a deposit is required before your account can be approved for bidding. Until your account has been approved, you will be unable to place bids. For existing customers, a deposit may be required if you wish to increase your credit limit or if there is an outstanding balance on your account from a previous auction

Once approved, you’ll be able to place pre bids on items and participate in live auctions on auction day.

If you are not approved for a particular auction, this will be displayed when you log in to your account. In some cases, a deposit may be required before approval can be granted

Bidder approval usually takes up to 30 minutes. Please note that approval times may be longer on auctions days due to increased demand from onsite customers

Yes. You can register for an auction at any time prior to the auction, including on the day itself. To avoid disappointment, first time buyers are encouraged to register before auction day, as a deposit may be required and approval times can vary depending on the payment method used

A deposit may be required before you can bid either onsite or online.

All new buyers are required to submit a deposit before participating in an auction. A new buyer is any customer or company that has not purchased from Euro Auctions within the last two years.

This requirement also applies to customers who have previously paid a deposit but did not successfully purchase any lots at the auction

Our methods of payment include:

• Online Payment
• Cash – Acceptable on auction day - subject to Money Laundering Regulations (currencies accepted: Sterling, Euro, Australian Dollars, US Dollars, Dirham)
• Business/Credit/Personal Debit Card – Acceptable on auction day (no transaction fee)
• Bank Transfer – Must be received before a bidder number can be assigned. (Reference example: "BN0000 Leeds April Deposit")

Deposit amounts vary depending on your required credit limit. The minimum deposit is £200, which provides a credit limit of £1,000

You can adjust your credit limit to reflect the amount you intend to spend on the deposits screen.

If you wish to increase your credit limit, an additional deposit may be required. You can add additional deposits through the ‘Auction Registration’ section under ‘My Account’.

For more information on deposit requirements and credit limits, please see Deposits

Yes. Your deposit is held against your card and remains fully refundable, subject to the auction terms and conditions.

If you successfully win an item, the deposit will remain on your account until full payment has been received, after which it will be released back to you

If you do not successfully win any items during the auction, your deposit will typically be returned within one week of the auction ending

Yes. Your credit limit is based on the amount of deposit you choose to provide. If you wish to increase your credit limit, an additional deposit may be required

If you have reached your current credit limit you can make an additional deposit online by selecting the ‘Increase Credit Limit’ button

Navigate to euroauctionslive.com , once logged in and viewing an auction catalogue, your credit limit will be displayed in the top right corner of the page alongside your name, bidder number, credit status and approval status.

On auction day, this information will also be visible within the live bidder application, where you can view your credit limit, current spend, and remaining available credit

Your credit limit may be restricted if there are outstanding balances on your account or if additional documentation is required.

Bidding may also be restricted if you have reached or are close to reaching your current credit limit. To avoid interruption to your bidding activity, we recommend increasing your credit limit before its fully utilized.

Once any outstanding requirements have been resolved, your credit limit can be reviewed and where applicable increased by placing an additional deposit

No. You must have an approved account before you can bid. Where a deposit is required, it must also be approved before bidding access is granted

Your credit limit is the total amount of credit you may spend throughout the auction.

To acquire this credit limit, you may be required to place a deposit which is 20% of your requested credit limit. Applies to new buyers, inactive accounts (2+ years), and bidders who have not completed a purchase.

We ask you to set this credit limit as a personal protection measure for yourself. By setting a credit limit, you can protect yourself from purchasing more than you had intended.

Please note you will not be able to bid above your credit limit. You can request an increase; however, a further deposit may be required.

Being creditworthy does not automatically guarantee bidding approval. You must be registered for the auction and meet any applicable requirements, including deposit requirements where necessary.

Outstanding documentation or unpaid balances may also prevent approval from being granted. Please allow time for our team to review and approve your registration

If you have any questions, please contact accounts@euroauctions.com

Yes, however, we need a letter/email from the director of the company authorising us to allow another representative to bid on your behalf.

You can also place a pre-bid or bid in the auction live online. Both these options require the bidder to be registered for the auction.

No. Your Internet bidder number can only be used for Internet bidding and not as a floor bidder number.

Your Internet bidding number is used internally to identify you as an online bidder and the Internet clerk bids on your behalf.

If you attend the auction in person, you still need to register at the counter and receive your catalogue and bidder number.

Customers approved to bid on site will automatically be approved to bid online using a temporary Bidder Number & PIN printed in their catalogue.

Customers who have registered online with an existing Username will automatically be approved to bid once issued with an on-site bidding number.

Before bidding, ensure you are logged in, registered for the auction, and approved to bid 

Select ‘Watch & Bid’ to launch the live bidder application. Select the lot you want to bid on to enable bidding and click the red ‘Bid’ button to place a bid. You can continue bidding until you become the highest bidder, reach your bidding limit, or decide not to bid further

To bid online, you must be logged in , registered for the auction and approved to bid.

Once the auction begins, enter the live bidder application and place bids on the items you are interested in as they are offered for sale

If you are the successful bidder on any items, an invoice will be issued after the auction. Once payment has been received in full, you can arrange collection of your purchases

For a step by step guide , watch our ‘How to bid’ video

A pre-bid allows you to set the maximum amount you are willing to pay for an item before the auction begins. Euro Auctions will then bid on your behalf, up to your specified limit, against competing bids both online and onsite.

You can place pre-bids on as many items as you wish up to your credit limit,  allowing you to bid without needing to be present during the live auction

To place a pre-bid, locate the item you are interested in within the auction catalogue and ensure you are signed in to your account

Select ‘Pre-Bid Now’ and enter the maximum amount you are willing to pay for the item. Once submitted, you will receive confirmation of your pre bid both on screen and by email

You can place pre-bids on all items throughout the catalogue

Once a prebid has been placed, it cannot be changed. If you wish to increase your bid, you can raise your maximum prebid amount or continue bidding during the live auction

Prebids cannot be cancelled once they have been placed unless at least 24 hours’ notice is given before the auction

However, prebids may be withdrawn closer to or on auction day if there has been a significant change to the lot description or images, or if the item is presented on the auction ramp with issues that were not previously disclosed

If another bidder exceeds your maximum pre-bid before the auction begins, you will receive an email notification informing you that you have been outbid. You can then choose to place a higher bid or leave your existing bid as it is

During a live auction, outbid notifications are not sent by email due to the fast-paced nature of the bidding process.

If your maximum bid is exceeded, you can continue bidding live if you wish. However, you cannot bid against yourself, and any new bid must be higher than your current maximum pre-bid

If you are the successful bidder during a live auction, ‘YOU ARE HIGH BIDDER’ will be shown on the live bidder application followed by ‘SOLD TO YOU’ when the lot closes.

All purchased lots will be listed on the invoice issued at the end of each auction day. This is the final conformation of any successful bids

No. Once a bid has been placed and confirmed it cannot be withdrawn or retracted

If you are the successful bidder on a lot, you are committed to completing the purchase. So, if you do not intend to buy the item, do not click your bid button. This applies to all bids placed on both live and timed auctions.

A choice lot is a group of similar items offered together for the same individual price. The winning bidder can choose to purchase one or more of the available items at the winning bid price

Once you have selected a lot from the group, that selection is final and cannot be changed. However, if additional lots remain available, you may choose to purchase those as well at the same winning bid price.

For example, if the winning bid is £1,000, the successful bidder may choose to purchase multiple lots from the group at £1,000 per item.

Any remaining lots are offered to the underbidder at the same price and if they are not purchased, bidding will be reopened to all bidders 

After successfully winning an item at the end of auction day , a pro forma invoice will be issued detailing all lots purchased and the payment information required to complete your transaction. Once payment has been received in full, you can begin arranging collection for your items

Yes. Our bidding platform is designed to work across a range of devices, allowing you to participate in auctions whether you’re at home, in the office, or on the move.

You can access and bid through our website using a smartphone, tablet, laptop or desktop computer

Yes. Our website and bidding platform can be accessed from anywhere in the world, allowing you to participate in auctions regardless of your location.

Simply log in to your account, register for your chosen auction, and place bids as normal through the live bidder application

To place a bid, your account must be approved, and you must have sufficient available credit. If either of these requirements has not been met, bidding access may be restricted

If you have any issues, please contact us at internet@euroauctions.com 

The bid button will remain grey until a lot has been selected. Before you can place a bid, click the tick box beside the lot you wish to bid on. Once selected, the bid button will turn red and become available

The bid button may also remain unavailable if you have insufficient available credit or are not approved to bid in the auction

The asking price is the next bid amount the auctioneer is looking for

For example, if the current bid is £1,000, the auctioneer may ask for £2,000, which then becomes the asking price.

Bid increments vary depending on the value of the lot and may change throughout the auction at the auctioneer's discretion. For this reason, we recommend keeping your audio switched on so you can hear the auctioneer announce the next asking price and any changes to the bidding increments.

The current bid is the highest bid currently held by the auctioneer. The auctioneer will then request a higher amount, known as the asking price, for the next bid

Yes. All bidding takes place live in real time. If an auction is labelled as a ‘Timed auction', or ‘Timed Ring’, lots will still close live but there is no live auctioneer conducting the sale. Instead, all bidding takes place online, with each lot closing automatically when the closing time expires 

Yes. When bidding online, you are competing against both bidders in the auction hall and other online bidders from around the world. All bids are received and processed in real time

During a live auction, lots are sold individually, so you can only actively bid on one lot at a time unless the lots are being offered as part of a choice group. However, you can place prebids on multiple lots before the auction begins , giving you the opportunity to bid on several items simultaneously

In a timed auction or timed ring, multiple lots may be open for bidding at the same time, allowing you to place bids on several lots concurrently

Yes, you can bid on multiple rings at the same time

If you’re logged into a single device, you can open multiple rings in separate tabs and place live bids across each ring using the same account

Please note that your account can only have one active bidding session at a time. If you sign in on a second device, you’ll automatically be signed out of active bidding on your original device

No. Only one user can be logged into and actively bidding from an account at any one time.

If a second user attempts to launch the bidder application using the same account, the original bidding session will be closed and transferred to the new session. As a result, two people cannot bid simultaneously using the same account

No. The key to bidding online is to bid based on the value displayed on the bid button.

While the audio is helpful and generally synchronized with your bid button, it's important to focus on the value displayed on your bid button, as this is the amount that is submitted to the auctioneer.

For example, if you click on the bid button when it reads £10,000, you are submitting a bid for £10,000, regardless of what you hear the auctioneer say.

Please note the bidding process is fast paced.

You must enable bidding before you can bid meaning you select the lot you want before you click the ‘bid’ button. When you activate your bid button, you are signalling your intention to bid. If you activate your bid button and then click your bid button, you are submitting an irrevocable bid.

If your bid is accepted, you will see “You Are” displayed in the "High Bidder" field and the message field will display you as high bidder. 

Your bid button will also be disabled so you cannot bid against yourself and the text "You Are High Bidder" will be inside the button.

Please note you are not the only person bidding online and another Internet buyer can bid against you

If your bid button becomes enabled again but you see Internet buyer in the high bidder, it is because another online user has outbid you!

If a bidder onsite is successful you will see "Floor" displayed in the "High Bidder" field.

Your bid button will be disabled so you cannot bid against yourself and the text "You Are High Bidder" will be inside the button.

If your bid button becomes enabled again but you see internet buyer in the high bidder, it is because another online user has outbid you!

If a bidder onsite is successful you will see "Floor" displayed in the "High Bidder" field.

Once the amount displayed in your bid button plus the amount of purchases you have made exceeds your credit limit, your bid button is disabled, and your bid status indicator will display "Credit Limit Exceeded"

Once the "Credit Limit Exceeded" message displays, you will not be able to place any more bids until you increase your credit limit by contacting our office or placing a further deposit online

Our methods of Payment include:

• Online Payment
• Cash – Acceptable on auction day - subject to Money Laundering Regulations (currencies accepted: Sterling, Euro, Australian Dollars, US Dollars, Dirham)
• Business/Credit/Personal Debit Card – Acceptable on auction day (no transaction fee)
• Bank Transfer – Must be received before a bidder number can be assigned.

Yes. Bank transfer is an accepted payment method for deposits. However, funds must be received and cleared before a bidder number can be assigned and bidding approval granted. Our bank details can be found on the Deposits page of our website

Yes. Deposits can be paid using a business or personal debit card, as well as most major credit cards

Card payments can be made online immediately after registering and are also accepted on auction day for customers registering onsite. There are no transaction fees for deposits paid by card onsite

Yes. Cash payments are accepted on auction day, subject to money laundering regulations. We accept Pound Sterling (GBP) , Euro (EUR) , Australian Dollars (AUD) , US Dollars (USD) , UAE Dirham (AED)

Payment must be received within 7 days of the auction date. Any outstanding balances can be viewed and paid through your online account. Simply sign in, navigate to ‘My Account’ and select ‘Balances’

If you have any questions regarding payment or outstanding balances , please contact accounts@euroauctions.com

The minimum deposit is £200 (GBP) which provides a credit limit of £1,000. In general, the required deposit is 20% of your desired credit limit. The amount you choose to deposit will depend on the credit limit you require. For online deposits , you can enter your desired credit limit, and the system will automatically calculate the deposit amount required  

A deposit may be required before you can bid either onsite or online. All new buyers are required to provide a deposit before participating in an auction. A new buyer is any customer or company that has not purchased from euro auctions within the last two years. This requirement also applies to customers who have previously paid a deposit but did not successfully purchase any lots at the auction

The deposit is held against your card and forms part of the bidder approval process, allowing you to participate in the auction once approved

When you register to bid with Euro Auctions, your details are checked against our customer database, and your previous transaction history is reviewed. If you have not purchased anything within the past two years , you will be required to provide a deposit before being approved

For customers who are already creditworthy, an additional deposit may be required if you wish to increase your credit limit. In most cases, this is calculated at 10% of your desired credit limit increase. Any bank or wire transfer fees incurred when sending a deposit to Euro Auctions remain the responsibility of the customer

Ensure your deposit is received at least 48 hours prior to auction. If we have not received your deposit, you will not be able to bid online in the auction.

Deposits will be refunded provided no purchases have been made and there are no outstanding balances on your account from any Euro Auctions or Yoder and Frey sale. If you decide not to participate in the auction, your deposit will be refunded the week after the auction

We aim to release all deposits the week after the auction. Once processed, please allow 3-5 working days for the funds to appear in your account , depending on your banks processing times

Yes. We accept payments in Pound Sterling(GBP) , Euro (EUR) and US Dollars (USD). Invoices may also be issued in other currencies upon request

Please note that exchange rates are valid only on the date the invoice is issued, and payment is expected on the same day. Any shortfall resulting from currency fluctuations or exchange rate differences remains the responsibility of the purchaser

Yes. Cash payments are accepted onsite however; cash transactions are subject to maximum limits. Cash payments will only be accepted up to £7,000 /  €9,500 / $10,000. Any amount exceeding these thresholds requires photographic ID, two utility bills and a certificate of incorporation / VAT registration certificate. If these cannot be provided the outstanding balance must be paid using an alternative payment method

Exchange rates are updated daily using the current XE exchange rate at the time the invoice is issued. Note that exchange rates may fluctuate, and the rate applied is only valid on the day the invoice is issued

Failure to make payment within the required timeframe will result in the forfeiture of your deposit, suspension or closure of your account and where necessary, legal action to recover any outstanding debt

Yes. Third party payments can be accepted; however, we do not generally recommend this. We will require confirmation from the third party and additional information regarding the reason for payment before the funds can be accepted

No. Euro Auctions does not charge any payment fees, although your bank may apply transaction charges. Credit cards and business cards are not accepted for invoice payments due to a 3% processing fee

Yes. Part payments can be made, but the full outstanding balance must be paid within  7 days of the auction date

Euro Auctions understands that genuine mistakes can happen. If you notify us as soon as possible, we may be able to re-offer the lot for sale. Any loss incurred from the resale, along with any applicable fees will remain the responsibility of the purchaser

If the lot cannot be re-sold, you will be required to complete full purchase. Once payment has been made, you may choose to re-consign the item to the next Euro Auctions sale at the same location or another auction site. Applicable selling fees and commissions will apply

Yes, we can raise the invoice to the finance company; collection of goods will be upon receipt of payment from the finance company

For the best experience, we recommend using the latest version of Google Chrome, Microsoft Edge, Safari or Mozilla Firefox. Using an outdated browser may affect website performance and bidding functionality

Computer

Computer Processor 2 GHz or better

8GB RAM or greater

Windows 11 or higher version of windows, and Apple Mac OS

Microsoft Edge / Safari / FireFox / Chrome

Mobile Devices

Android 11.0 or greater

Apple: IOS 15 or greater

* Please note: Anti-Virus - Customers should ensure they have up to date Anti-Virus software on their device

Please ensure you are using your correct username and password associated with your account. If you have forgotten your login details, please use the ‘Forgot My Password’ link on the sign in page. If you continue to experience issues, contact internet@euroauctions.com    

This may be caused by a poor internet connection, browser issues or temporary maintenance. Try refreshing the page, clearing your browser cache or opening the website in a different browser. If the problem persists, please contact our support team

Ensure you are registered and approved for the auction you wish to participate in. You need to click on the flashing watch and bid button on our homepage and then click enter auction. This page will have your name, credit limit and bidder number so you can ensure you are ready to start bidding. Clicking the enter auction button will launch the live bidding screen.

Firstly, ensure you have clicked the ‘Live Video’ or ‘Recorded Video’ button based on what you want to watch. If the feed is not loading, try refreshing the page or switching to a different browser. Temporary delays may occur during periods of high traffic

Firstly, ensure you have clicked the audio button after launching the bidder application and then check that your device volume is turned up and not muted. There may be temporary stoppages or delays due to issues onsite or auctioneers swapping

Website performance may be affected by your internet connection, device performance, browser settings or high traffic during busy auction periods. Closing any unused applications and browser tabs may help improve performance. Euro Auctions endeavours through resilient setups to ensure maximum uptime at all times.

Your bid may not be accepted if :

• You are not approved to bid 
• Your credit limit has been reached 
• You have not enabled bidding by selecting a lot
• The lot has already been sold
• A choice lot waiting on customer selection
• A choice lot has reopened but the runner up floor customer is still selecting
• The asking price has moved beyond your available credit limit
• Another bidder has bid the same amount which has been executed by the auctioneer

Yes. Our bidding platform is compatible with majority mobile devices, allowing you to participate in auctions from virtually anywhere

No. The Euro Auctions bidding platform runs directly through your web browser and does not require any additional software or downloads.

Methods varies depending on your browser. In most browsers, you can clear your cache through the Settings or History menu. Once cleared, restart your browser and try accessing the website again

For security reasons, users may be logged out after a period of inactivity. Closing your browser or signing in from another device may also end your session.

Only one active bidding session is permitted per account

If you open the bidder application on a second device while already logged in, the original session will be automatically disconnected, and the following message will be displayed - ‘You have been disconnected because you logged in another window or on another device’

As with all technology, the internet is not 100% reliable. From time to time, you may experience internet disconnections while you're logged into the auction. If this happens, re-establish your connection as quickly as possible, and re-launch the live bidding application

If you were actively bidding when you were disconnected and you were the high bidder at that point it is likely that you will be outbid. If not, then the lot will be sold to you.

Lots are available for live bidding as soon as the auction opens. You can place bids at any time before or during the auction, and the highest bid at the close of auction wins the lot, subject to the auction terms and conditions.

Simply log in to your account, register for the auction, select the lot you'd like to bid on, and enter your bid. If you're the highest bidder, your bid will be displayed until another customer places a higher bid.

Yes. You can place bids on as many lots as you wish, provided your bids remain within your available credit limit.

Yes. If you're outbid, you can return to the lot and place a higher maximum bid at any time before the auction lot closes.

To give all bidders a fair opportunity to respond, all timed and tool auctions have a time extension after each bid is placed (normally 30-45 seconds). This helps prevent last-second bidding and allows other interested bidders time to place another bid.

If you're the highest bidder on the live closing board, the lot you are watching or bidding on will be flashing orange if you are outbid and green if you are the current highest bidder. The box will stay green until you are either outbid or have won the lot.

Before the auction goes live you can check if you are highest bidder by searching a lot and the words ‘you are highest bidder’ will be displayed

Once the auction has ended, the successful bidder will be notified. Your invoice, issued after the auction, is the final confirmation of all lots you've purchased. If you are the current highest bidder, the lot will stay green until you are either outbid or have won the lot

Yes. Unless otherwise stated, the same payment deadlines, collection requirements and auction terms apply as they do for our Live Auctions

Yes. You'll need an approved Euro Auctions account and must register for the auction before you can place bids.

Tool auctions operate in the same way as our Timed Auctions, with lots available to bid on over a set period of time. The main differences are that Tools Auctions are currently available in the UK and Ireland only, focus primarily on tools and workshop equipment, and do not require a bidding deposit.

Tool Auctions have been designed to make bidding on tools and related equipment as simple as possible. As a result, no bidding deposit is required to take part.

Items can be collected once payment has been received in full. No items will be released until full payment has been confirmed

Please note if you wish to collect items during a live auction, waiting times may be longer due to ongoing auction operations and loading activity

All items are collected from the auction yard location where they were purchased. Please refer to our Contact Us page for auction site addresses

To collect your items, you will need your bidder number and details of the lots you have purchased and paid for. Collection can only take place once payment has been received in full

Yes. A third party or haulier can collect items on your behalf once payment has been received in full. The person collecting must have your bidder number and details of the lots being collected.

Additional identification or authorisation may be requested where necessary

For lots being exported outside the country of sale, proof of export must be provided to Euro Auctions following shipment

Acceptable forms of proof of delivery include:

• Haulage Invoice
• Shipping Invoice
• Bill of Lading (original required)
• CMR (original required)
• Customer Declaration (European Union buyers at Dormagen auctions only)

For export purposes, please note that VAT will be charged on the hammer price and must be paid prior to shipment. Any VAT paid on the hammer price will be refunded once Euro Auctions has received and verified the required export documentation.

Items should be collected within 21 days of the auction date. Daily storage charges may apply to any items remaining onsite after this period

Yes. We can manage every stage of the transport process, from collection through to final delivery. Our transport team assist customers worldwide with their shipping and logistics requirements

For assistance, please contact transport@euroauctions.com

Items not collected within 21 days of the auction date are subject to storage charges. Storage charges may continue until all items have been removed from the yard

No. All items must be paid for in full before they can be released for collection

If documents were not sold with the vehicle, then the onus is on the new buyer to obtain them. Most machines will state if registration documents are available in the description

Yes. Loading facilities are available onsite, and our staff can direct you to the appropriate collection area and assist with loading purchased items on any type of trailer

For more difficult loads please call the local office in advance

Customers remain responsible for ensuring suitable transport is arranged for their purchases

There is no loading fee, and our stock controllers will load you cost free

Please keep in mind there will be a fee if you need to dismantle some parts or require bigger mechanical work.

Please call the local office in advance if this is necessary

No. Collection appointments are not required. Collections are operated on a first come, first served basis during the auction sites opening hours

For container loads, you need to book a collection appointment in advance. Please call the local office

To avoid unnecessary delays, we recommend contacting the auction site before travelling to confirm collection hours and ensure your items are ready for collection

When collecting items, you should have your bidder number and details of the lots purchased

You may also be asked to provide photographic identification to verify ownership before items are released

Third-party collectors or hauliers should have the bidder number, collection details and any authorisation required by the purchaser

Yes, items can be stored in the yard after collection. Storage fees may be charged 21 days after the auction if applicable and continued until items are collected.

Payment and storage charges must be paid in full before any lots are released from the sale site.

Lot descriptions are provided using the information available at the time of listing. However, they should not be considered a guarantee of the item's condition, specification or suitability for purpose.

We strongly recommend inspecting the item before bidding whenever possible.

Yes. Lot descriptions may be updated before or during the auction if additional information becomes available or if a correction is required.

The most up-to-date information will always be displayed clearly on the lot page with an alert if needed

Lot images are provided to give you a clear view of the item before bidding. Where possible, multiple photographs are taken to show different angles and key features.

Lots may have no images due to them not being in the yard yet, no customer images, or they are awaiting detailing. We aim to have images for each lot uploaded as soon as possible

The number of images available varies depending on the item. While we aim to provide multiple photographs wherever possible, some lots may have fewer images available.

No. Videos are available for majority lots but may not be provided for every single item. We aim to have a demonstration and walkaround video for each machine running. If these are unavailable this will be noted in the description

Some equipment is advertised before it arrives at one of our auction sites. Customer Images allow upcoming lots to be advertised in advance, giving buyers more time to browse the catalogue, research equipment and plan their bidding before the auction begins.

Yes. Once the equipment has arrived at the auction site, the customer images will be replaced with photographs taken by the Euro Auctions team. Where available, a video of the equipment may also be added to the lot listing.

Customer Images are supplied by the seller and are intended to provide an early representation of the equipment before it arrives onsite. Once the item has been received, Euro Auctions will photograph the equipment to provide updated images for the catalogue.

A description alert is an important update added to a lot at any stage leading up to the auction. It may include new information about the equipment, changes to the description, or other details that bidders should be aware of before placing a bid.

Description alerts are displayed on the lot page online and on the onsite bidding kiosks.

A description alert may be added if new information becomes available after the catalogue has been published. This could include corrections to the description, additional equipment details, or other important updates relating to the lot.

In some cases, a pre-bid may be cancelled if a significant change has been made to the lot after your bid was placed.

For example, if important information is added to the lot description, the method of sale changes (such as the lot being sold by photographs only), or another material update is made that could affect your decision to bid, any existing pre-bids may be removed to ensure all bidders have the opportunity to review the updated information before bidding again.

If your pre-bid is cancelled, you'll receive an email explaining that it has been removed due to a change in the lot description or details. If you still wish to bid, simply review the updated lot information and place a new pre-bid or bid live during the auction.

No. As the bidder book is printed before the auction begins, any description alerts added afterwards will not appear in the printed catalogue.

For the most up-to-date lot information, always check the online catalogue or an onsite bidding kiosk before placing your bid.

Yes. We strongly recommend checking the online catalogue or an onsite bidding kiosk for any description alerts before placing a bid. Description alerts may contain important information that could affect your decision to bid.

Identification is required to verify your identity and help us comply with legal and regulatory requirements.

These checks help protect both our customers and Euro Auctions from fraud, identity theft, and unauthorized account activity

We accept any valid government issued photo ID, such as:

• Passport
• Driving licence
• Additional documentation may be requested where required

Proof of address helps us verify your identity and comply with anti-money laundering regulations. The address provided must match the details registered on your account

All customer information is stored securely and handled in accordance with applicable data protection laws. Access to personal information is restricted to authorised personnel who require it for business purposes

Yes. We take the security of customer information seriously and use appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration or misuse

Accounts may be flagged for review if additional verification is required, documents are missing, account details do not match submitted information, or further compliance checks are necessary. During this process, certain account functions may be restricted until the review is complete

If your documents cannot be accepted, you will be notified and may be asked to provide alternative or updated documentation. Once acceptable documents have been received, your account can be reviewed again

Verification documents can be uploaded during the registration process or submitted when requested by our team. If additional documentation is required, instructions will be provided via email 

Business registrations may require:

- Company registration details

- Director or authorised representative identification

- Proof of business address

- VAT registration details (where applicable)

Additional documentation may be requested depending on the country of registration and applicable regulations     

Online payments are processed through secure payment systems that use encryption and fraud prevention measures to protect customer information. Euro Auctions do not store sensitive payment card details beyond what is required for authorised transactions and security checks

Yes. Euro Auctions use leading industry standard web and email security software to protect its network and the privacy of its customer’s details. Please treat your user details as you would your bank details and do not write them down or disclose to others.

Pro forma invoices are emailed at the end of each auction day and will detail all lots purchased that day. Please note that pro forma invoices are subject to change until the auction has fully concluded

All invoices will be emailed to the address registered on your account and can be viewed online under the ‘Buyer Invoices’ section within ‘My Account’

Yes. Invoices can be downloaded from the ‘Buyer invoices’ section within ‘My Account’

Invoices are not issued until the auction has finished for the day. If you have not received your invoice, please check your junk or spam folder and ensure the email address registered on your account is correct

An incorrect email address may prevent you from receiving invoices and other important auction information

VAT calculation: Hammer Price + Buyer’s Commission = VAT applied

The VAT rate differs for each country:

UK – 20%

IRL – 23%

Germany – 19%

Spain – 21%

Australia (GST) – 10%

UAE – 5% standard VAT / 0% on exports

USA – Variable state and county sales tax unless a valid exemption certificate is provided

All purchases are subject to VAT. However, VAT exemptions may apply in certain circumstances where the required documentation is provided

Yes. VAT may be refunded where eligible customers can provide valid proof that the items have been exported in accordance with the applicable requirements.

Proof of export must come from a third party such as: Shipping Certificate, CMR, Haulage Invoice or Re-Registration document.

A VAT invoice is an invoice that includes all VAT related information required for tax purposes, including the invoice number and VAT amount charged. A VAT invoice is issued once payment has been received in full

Yes. Customers registered for VAT in another European Union member state may be eligible to purchase without paying VAT, subject to the relevant requirements being met

Supporting export documentation must be provided within 30 days

A valid VAT registration number issued in another European Union member state together with any supporting documentation required by the relevant auction site

To update your VAT number, please contact acccounts@euroauctions.com with your updated VAT registration details

VAT is applied in accordance with local tax regulations. If you believe that Vat has been charged incorrectly, please contact accounts@euroauctions.com

Yes. Any applicable buyer fees, commissions, and taxes will be clearly detailed on your invoice

Yes. Invoices are emailed to the address registered on your account and can also be accessed online. Simply login, go to ‘My Account’, and select ‘Buyer Invoices’

Buyers commission is added to all lot hammer prices and varies by auction location. Please click here to see the buyers commission for each site

Our standard seller commission rates :

• 15% for items sold under £2,000
• 8% for items sold at £2,000 and above

You can join the mailing list during the account registration process by selecting your communication preferences at the final stage of account creation

If you already have an account, you can update your preferences at any time by logging in, navigating to ‘My Account’, then ‘My Profile’, and scrolling to the Preferences section.

Simply select your preferred communication methods and auction locations, then save your changes

You can unsubscribe from marketing emails at any time by updating your preferences within your account.

Simply untick the communication method and auction locations from which you no longer wish to receive updates, then click ‘Update’ to save your changes

Alternatively, you can unsubscribe directly from any marketing email by clicking the ‘Unsubscribe’ link located at the bottom of the email

How often you receive emails will depend on the number of auction locations you are subscribed to. In most cases, customers will receive auction announcements, reminders and updates in the weeks leading up to a sale at their selected auction sites

Yes. You can choose which auction locations you would like to receive updates for by selecting your preferred sites within your account preferences.

Please ensure your email address is correct and that your communication preferences are enabled within your account. You should also check your junk or spam folder and ensure emails from Euro Auctions are not being blocked

Sign in to your account and navigate to Preferences under the ‘My Profile’ section. From here, you can update your communication methods, preferred auction locations, and time zone settings before clicking 'Update' to save your changes.

Yes, however SMS notifications are available for customers in Australia, Abu Dhabi and the USA

To receive text message alerts, select the ‘SMS’ option within your account preferences and ensure your mobile phone number is up to date

You can stop receiving promotional emails by disabling email communications within your account preferences or by using the unsubscribe link included in marketing emails.

Currently, notifications can be tailored by auction location. Customers can select the auction sites they wish to hear from and will receive updates relevant to those locations.